Smart Home Guides
Setup, reset and Wi-Fi guides for Alexa, Ring and other smart home devices.
Common questions
Why will my device not connect to Wi-Fi?
Many smart home devices only use 2.4 GHz Wi-Fi. Check that network is turned on and that the password is correct.
Will a reset remove the device from my account?
A factory reset usually removes the device from the app. You will need to set it up again afterwards.
Do I need the app to follow these guides?
Most smart home devices are set up through their official app, so have it installed and signed in before you start.